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Frequently Asked Questions
Find answers to our most commonly asked questions
We recommend replacing your toothbrush or brush head every 3 months.
Dentists worldwide suggest changing every 90 days to maintain oral hygiene and avoid bacteria build-up
Yes, our whitening strips are peroxide-free and specially formulated to be gentle on sensitive teeth and gums.
Instead of harsh bleaching agents, we use mild ingredients that whiten effectively without causing pain or irritation. This makes them suitable for daily use by people with delicate teeth or those who want a safer, more comfortable whitening option.
If you are prone to sensitivity, we recommend starting with shorter application times and gradually increasing as your teeth adjust. Our peroxide-free formula ensures a brighter smile without compromising enamel health or oral comfort.
Delivery within Sweden usually takes 2–4 business days, while international delivery typically takes 5–10 business days.
Exact shipping times may vary depending on your location and local postal services. Orders are processed quickly to ensure fast, reliable delivery worldwide.
We believe in full transparency, which is why we are dedicated to obtaining as many reputable certifications as possible. Our products carry a number of important guarantees, starting with our cruelty-free and vegan credentials. We are proudly certified by the Vegan Society and Leaping Bunny, ensuring our products are never tested on animals and contain no animal-derived ingredients.
Our dedication to safety and sustainability is reflected in our ingredients. For example, our toothpaste is COSMOS certified, a rigorous standard that guarantees its natural and organic composition.
Furthermore, we ensure that our commitment extends to our entire supply chain. Our factories are ESG-certified, meaning they adhere to high standards for environmental, social, and governance practices. This ensures ethical and sustainable production from start to finish.
You can also be confident that all of our products are completely free from harmful substances like PFAS, PTFE, and other "forever chemicals." We're dedicated to a holistic approach to sustainability, from what’s inside our products to how they are made—so you can always feel good about your choice.
At The Humble Co., we're committed to reducing our environmental impact at every step and that includes our shipping practices. To support this mission, we've structured our shipping policy to encourage more conscious shopping habits.
We offer free shipping for orders over €29. For orders below this amount, a higher shipping cost is applied. This approach is intentional: it helps us avoid the high environmental cost of shipping many small, individual packages.
The logistics of delivering single items create a disproportionate amount of carbon emissions and waste.
By setting a free shipping threshold, we're not only encouraging customers to consolidate their orders, but we're also actively fostering our network of local shops. We believe that buying from a store in your community is one of the most sustainable ways to shop. Our products are available in thousands of retail locations worldwide, and we encourage you to support these local businesses. By doing so, you're helping to reduce shipping distances, support your local economy, and make a positive impact on the environment.
Yes, contact us immediately to update your address.
If your order has already shipped, changes may not be possible.
If you receive a defective or damaged product, please contact our customer support team as soon as possible.
Include your order number, a description of the issue, and photos of the product so we can resolve the matter quickly. Depending on the situation, we will either send you a free replacement, offer a full refund, or provide another suitable solution.
We want you to feel confident shopping with us, so all products are covered by our quality guarantee. If you experience any issues, our team is here to make it right
Yes, all shipped orders include a tracking number so you can follow your delivery from dispatch to arrival.
Once your order has been processed, you will receive a confirmation email with your tracking details. You can track your shipment directly through our shipping partners:
"FedEx Tracking"
"UPS Tracking"
"DHL Tracking"
Simply enter your tracking number on the relevant website to view the latest delivery updates.
Our kids’ toothbrushes and toothpastes are specially designed with smaller handles and softer bristles to make brushing safe, gentle, and effective for young users. The flavors are mild and child-friendly to encourage healthy oral care habits from an early age. All our children’s products are free from harmful chemicals and are developed in collaboration with dentists to ensure they meet professional oral care standards. Parents can feel confident that our products support both healthy teeth and a sustainable lifestyle for the whole family.
No, The Humble Co. toothbrush bristles are free from BPA and harmful chemicals.
We use high-quality, dentist-approved nylon bristles that are safe, durable, and effective at cleaning teeth. Our goal is to provide eco-friendly oral care without compromising safety or performance. Unlike some plastic products, our bristles contain no Bisphenol A (BPA), phthalates, or other toxic additives. This means you can brush with confidence knowing that your toothbrush is safe for you and your family while also being better for the planet.
Recycling your toothbrush correctly helps minimize waste and supports a more sustainable oral care routine. Start by removing the nylon bristles with pliers and placing them in general waste, as nylon is a mixed material that cannot currently be recycled.
The bamboo handle is fully biodegradable and can be disposed of in organic waste bins where such facilities are available. This ensures the bamboo will break down naturally over time without leaving harmful residues.
Most of our packaging is made from recyclable paper, which should be placed in the paper recycling stream. In some cases, depending on the product type, different packaging materials may be used, so we recommend always checking your local recycling guidelines.
For customers using electric toothbrush brush heads, these unfortunately cannot be recycled because they are made from multiple materials that cannot be separated. They should therefore be placed in general waste.
By following these steps, you ensure that each component of your toothbrush and packaging is disposed of responsibly, helping reduce plastic waste and contributing to a more sustainable lifestyle.
Our products are designed and recommended by dentists for safe and effective oral care.
The Humble Co. was founded by a Swedish dentist, and all products are developed with professional expertise. Each item is designed to meet global dental care recommendations, such as replacing toothbrushes every 3 months and using safe, effective ingredients for toothpaste and whitening. Our toothbrushes are ergonomically designed for proper plaque removal, and our toothpastes are formulated to protect enamel and fight cavities. Dentists worldwide support Humble Co. as a brand that combines high-quality oral care with sustainable, eco-friendly practices.
No, all The Humble Co. products are free from gluten.
They are suitable for people with gluten sensitivities or those who follow a gluten-free lifestyle. If you have celiac disease or severe gluten intolerance, we recommend consulting with your healthcare professional for personal guidance
The bristles on our toothbrushes are made from BPA-free nylon, chosen for its high quality, durability, and excellent hygiene properties. Nylon currently provides the best performance for effective cleaning, which is essential to maintain healthy teeth and gums.
The Humble Co. was founded in 2013 by Swedish dentist Dr. Noel Abdayem. His mission was born from a pivotal moment during his volunteer work in Jamaica, where he saw firsthand the devastating impact of plastic waste on oceans and beaches, alongside a lack of access to basic oral care for children in underprivileged communities.
Inspired to create a solution for both people and the planet, Dr. Abdayem set out to create a revolution in the oral care industry. His goal was to develop eco-friendly and affordable oral care products that not only worked but also had a positive impact. This dual mission is the heart of our brand: we're focused on creating products with the highest quality and lowest environmental footprint, while also ensuring that every purchase helps fund oral health projects for children in need worldwide through the Humble Smile Foundation.
At The Humble Co., our mission goes beyond creating sustainable oral care products — every purchase helps make a difference. Each product sold contributes directly to projects that improve oral health, education, and environmental care worldwide.
Through our partnership with the Humble Smile Foundation, we have already achieved meaningful results. Together, we have delivered professional oral care and dental treatments to children in underserved communities, distributed eco-friendly products where resources are scarce, and supported educational programs that teach healthy habits for life. We’ve also contributed to environmental initiatives that protect both people and the planet.
By choosing The Humble Co., you’re not only making a sustainable choice for yourself — you’re actively supporting global projects that bring healthier smiles and brighter futures to those who need it most.
We are always looking for new ways to make a positive difference. If you know of a project or organization that aligns with our mission to improve oral health and foster social good, we would be more than happy to hear from you. Please reach out to us with your ideas.
Our floss is made of nylon due to the quality characteristics it possess. We have tried several alternatives to nylon but not found anything else that holds up just as good. The big difference is the packaging, which doubles as a dispenser. Most manufacturers use plastic but we have eliminated the need for plastic in this case, using recycled paper.
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