Frequently Asked
FAQ
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Frequently Asked Questions
Find answers to our most commonly asked questions
We recommend replacing your toothbrush or brush head every 3 months.
Dentists worldwide suggest changing every 90 days to maintain oral hygiene and avoid bacteria build-up
Yes, our whitening strips are peroxide-free and specially formulated to be gentle on sensitive teeth and gums.
Instead of harsh bleaching agents, we use mild ingredients that whiten effectively without causing pain or irritation. This makes them suitable for daily use by people with delicate teeth or those who want a safer, more comfortable whitening option.
If you are prone to sensitivity, we recommend starting with shorter application times and gradually increasing as your teeth adjust. Our peroxide-free formula ensures a brighter smile without compromising enamel health or oral comfort.
Delivery within Sweden usually takes 2–4 business days, while international delivery typically takes 5–10 business days.
Exact shipping times may vary depending on your location and local postal services. Orders are processed quickly to ensure fast, reliable delivery worldwide.
We believe in full transparency. Our products carry a number of independently verified certifications. We are certified by the Vegan Society and Leaping Bunny – confirming no animal-derived ingredients and no animal testing at any stage. Our toothpaste range is COSMOS certified, meeting rigorous standards for natural and organic ingredients. Our products are free from PFAS, PTFE, BPA, parabens, and SLS. For questions about specific factory certifications, please contact us at info@thehumble.co.
Yes, contact us immediately to update your address.
If your order has already shipped, changes may not be possible.
If you receive a defective or damaged product, please contact our customer support team as soon as possible.
Include your order number, a description of the issue, and photos of the product so we can resolve the matter quickly. Depending on the situation, we will either send you a free replacement, offer a full refund, or provide another suitable solution.
We want you to feel confident shopping with us, so all products are covered by our quality guarantee. If you experience any issues, our team is here to make it right
Yes, all shipped orders include a tracking number so you can follow your delivery from dispatch to arrival.
Once your order has been processed, you will receive a confirmation email with your tracking details. You can track your shipment directly through our shipping partners:
"FedEx Tracking"
"UPS Tracking"
"DHL Tracking"
Simply enter your tracking number on the relevant website to view the latest delivery updates.
Our kids’ toothbrushes and toothpastes are specially designed with smaller handles and softer bristles to make brushing safe, gentle, and effective for young users. The flavors are mild and child-friendly to encourage healthy oral care habits from an early age. All our children’s products are free from harmful chemicals and are developed in collaboration with dentists to ensure they meet professional oral care standards.
No, The Humble Co. toothbrush bristles are free from BPA and harmful chemicals.
We use high-quality, dentist-approved nylon bristles that are safe, durable, and effective at cleaning teeth. Unlike some plastic products, our bristles contain no Bisphenol A (BPA), phthalates, or other toxic additives. This means you can brush with confidence knowing that your toothbrush is safe for you and your family.
Our products are designed and recommended by dentists for safe and effective oral care.
The Humble Co. was founded by a Swedish dentist, and all products are developed with professional expertise. Each item is designed to meet global dental care recommendations, such as replacing toothbrushes every 3 months and using safe, effective ingredients for toothpaste and whitening. Our toothbrushes are ergonomically designed for proper plaque removal, and our toothpastes are formulated to protect enamel and fight cavities.
No, all The Humble Co. products are free from gluten.
They are suitable for people with gluten sensitivities or those who follow a gluten-free lifestyle. If you have celiac disease or severe gluten intolerance, we recommend consulting with your healthcare professional for personal guidance
The bristles on our toothbrushes are made from BPA-free nylon, chosen for its high quality, durability, and excellent hygiene properties. Nylon currently provides the best performance for effective cleaning, which is essential to maintain healthy teeth and gums.
Our floss is made of nylon due to the quality characteristics it possess. We have tried several alternatives to nylon but not found anything else that holds up just as good. The big difference is the packaging, which doubles as a dispenser. Most manufacturers use plastic but we have eliminated the need for plastic in this case, using recycled paper.
Yes. It is a well-known and harmless side effect of most whitening strips that temporary white spots can appear on the enamel. This happens because the strips block saliva, which normally keeps teeth hydrated. While the strips are on, your teeth can become slightly dehydrated. This temporary dryness can make certain parts of the enamel appear whiter than others, creating small white speckles or patches. Once your teeth naturally rehydrate from saliva, they return to their normal, even colour – usually within a few hours to a day.
The dark substance is most likely aluminium staining from the tube and cap. This can happen when a small amount of toothpaste residue stays on the threads and reacts with the aluminium. It may look unpleasant, but the toothpaste remains safe to use. If you do not feel comfortable using toothpaste that has picked up discoloration from the cap area, we recommend wiping the opening with a paper towel before applying the toothpaste to your toothbrush.
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